Parimatch Ukraine has launched the first free psychological support for “troublesome” players
50 years of experience, 250 languages and expert psychologists from all over the world – now an international service of psychological support for people with gambling addiction in Ukrainian is available in Ukraine.
Parimatch Ukraine, the first and only licensed bookmaker in Ukraine, has become a partner of Gambling Therapy in Ukraine. As part of the cooperation, Ukrainians will have the opportunity to use an international online service that provides gambling addiction therapy and psychological support online to anyone who finds it difficult to keep the game under control. With the support of Gambling Therapy experts, the company aims to change attitudes towards gambling and help players make well-considered decisions.
Natalia Gilevych, CEO of Parimatch Ukraine commented on the beginning of the partnership:
It is important for us to minimize all possible risks and protect each player from ill-considered decisions and actions. The status of the first and only licensed bookmaker in Ukraine requires Parimatch Ukraine to be responsible primarily to thousands of our players. And for us, the principles of Responsible Gaming are daily work. In order for the game to remain a game, we already have 2 opportunities for the player to self-restrict: for a week – using the self-restriction button, and for a period of 6 months to 3 years – by writing a statement in accordance with the rules and current legislation. At the same time, you can apply for psychological support and Gambling Therapy experts will provide it.
Parimatch Ukraine became the first and only bookmaker to join the Gambling Therapy service in Ukraine. All users of the pm.ua platform can receive free psychological support using the hotline, chat, e-mail or forum. You can ask for support by clicking on the company logo on the website parimatch.ua.
Paul Dent, Gambling Therapy Manager, also shared details about the help service:
I am glad that Ukraine is aware of the importance of a responsible approach to the gambling business. Treatment of gambling addiction is an extreme measure. First of all, it is important to prevent its possible development, for example, by explaining to players the principles of responsible gambling and changing attitudes to the game process. To do this, we have a multilingual support service (over 250 languages) in real time. The team answers questions and provides psychological support for 18 hours a day, and groups and forums work 24 hours.
The joint project with the international psychological support service will be another step towards the implementation of European principles of responsible gambling in Ukraine. Understanding that the game is entertainment, an opportunity to diversify their leisure, to feel competitive, players will be able to more consciously approach gambling.
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